Effective Date: June 10, 2025
At Nyxology Studio LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, engage with our coaching services, or communicate with us via SMS or email.
By phone at 815-200-1776
Information We Collect
- Information You Provide Directly
- When you contact us through our website’s form, we collect your name, email address, and the content of your message. This information is used solely to respond to your inquiry and communicate with you.
- Coaching Client Data (via Healthie)
- If you become a coaching client, your health and wellness information is collected and stored securely within Healthie, a HIPAA-compliant third-party platform. This may include your health history, lifestyle details, goals, and progress notes.
Nyxology Studio LLC does not store, manage, or control this data outside of the Healthie platform.
- If you become a coaching client, your health and wellness information is collected and stored securely within Healthie, a HIPAA-compliant third-party platform. This may include your health history, lifestyle details, goals, and progress notes.
- Website Cookies & Analytics
- We use cookies and third-party analytics tools (like Google Analytics) to collect limited technical data — such as browser type, pages visited, and general usage trends — to help us improve site functionality and user experience.
You can manage or disable cookies via your browser settings. By continuing to use our site, you consent to our use of cookies as outlined here.
- We use cookies and third-party analytics tools (like Google Analytics) to collect limited technical data — such as browser type, pages visited, and general usage trends — to help us improve site functionality and user experience.
- SMS Communications (10DLC Compliance)
- If you provide your mobile number, we may use it to send SMS messages related to your inquiry or service-related updates.
- Message Frequency: Varies.
- Opt-Out: Reply “STOP” to unsubscribe or “HELP” for assistance.
- Message & Data Rates: May apply.
- Use of Data: Mobile data is never shared, sold, or disclosed to third parties or affiliates for marketing purposes.
- Security: All mobile data is protected and retained only as long as necessary to fulfill service-related communications.
- Email Communication
- We use email to respond to non-sensitive inquiries submitted via our website’s “Contact Us” form. By using this form or initiating email communication, you acknowledge the following:
- Email is intended only for general questions or scheduling requests, not for personal health details.
- Email communications may not be fully secure and could be accessed or intercepted by unintended third parties.
- All sensitive or personal client communication will occur through the secure Healthie platform.
- We use email to respond to non-sensitive inquiries submitted via our website’s “Contact Us” form. By using this form or initiating email communication, you acknowledge the following:
We may also send appointment reminders or service-related notifications via email or integrated third-party systems.
- Email-Related Risks
- While we take reasonable steps to protect your data, email use comes with risks, including:
- Misdelivery, interception, or unauthorized access.
- Potential introduction of malware or viruses.
- Retention or forwarding beyond the sender’s control.
- Your Responsibilities
You are responsible for maintaining the security of your own email account, using strong passwords, and notifying Nyxology Studio LLC of any changes to your contact information.
- While we take reasonable steps to protect your data, email use comes with risks, including:
Healthie Notifications
Clients receive notifications (via email or push) from Healthie regarding:
- Appointment confirmations and reminders
- Provider messages
- Goal tracking and program content
You may customize your notification preferences in your Healthie account. Note that some essential notifications (like appointment reminders) may be mandatory.
How We Use Your Information
- We use the information you provide to:
- Respond to inquiries and requests.
- Deliver personalized coaching services.
- Communicate about appointments, program updates, and other service-related matters.
- Fulfill legal or ethical obligations.
We do not sell, rent, or share your personal information with third parties, except where required by law or with your explicit consent.
Data Security & Retention
- Coaching Data
- All client-related data is stored securely in Healthie using HIPAA-compliant encrypted infrastructure.
- Website Contact Form
- Messages sent through our contact form are stored only as long as needed to respond to your inquiry.
- Data Retention
- Client records are retained according to applicable legal and professional requirements. If coaching ends, your Healthie account may be archived but not deleted, as records are considered legal documentation.
Data Deletion Requests
- Healthie records cannot be deleted but can be archived.
Website form submissions may be deleted upon request, if applicable.
Third-Party Tools & Limitations
- Healthie
- All coaching data is governed by Healthie’s own privacy policies and infrastructure. Nyxology Studio LLC cannot alter or delete records stored in Healthie.
Services for Minors
When services are provided to a minor, the consenting party is solely responsible for confirming their legal authority. Nyxology Studio LLC does not verify guardianship and accepts no liability for unauthorized consent.
Updates to This Privacy Policy
We may revise this policy to reflect changes in services, legal requirements, or best practices. Updates will be posted on this page with the latest revision date.
Contact Us
For questions about this policy or how your information is handled, contact us:
- Via our website contact form
- Through the Healthie platform (if you are a current client)
- By phone at 815-200-1776